Tastily Reviews

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The delivery was fine. Choice disappointing but more problematic was the flavour of the meals.
Everything seemed to taste the same and texture and seasoning odd.
I have cancelled my subscription.

By my second delivery there was already 3 problems that made me decide to unsubscribe. Technical issues on website meaning the food I chose wasn’t selected in my order, I then went onto live chat to resolve it and had no reply, I tried again the next day and was told my order couldn’t be changed exactly how I wanted it as it was too late (even though I altered everything on the website within the time slot). My order came a day late, so by the time I had time to eat my meals 2 would be out of date unless I ate 2 meals a day. I was told to freeze them by live chat which obviously would result in them not being fresh so what’s the point? When my delivery came I ordered all large and paid for all large however 2 regular sizes came instead. No compensation of any kind was offered throughout this whole ordeal until I told them I was unsubscribing and they then only offered 50% off my next order which isn’t enough when hours of my time with emails back and forth and speaking to live chat to try and resolve it, just made it become more hassle than it’s worth. The food quality was okay, but didn’t taste any better than your regular microwave meals, a lot of the meals were actually very bland. The size of the large portion is the only positive I have from my experience as they are a decent size but for over £8 you should expect that.

EDIT- *Reply to comment left to review from Tastily*- It’s good that steps have been taken to fix some of the issues and yes I received the £2.30 refund on my £91 order for 2 of the wrong size dish’s being sent however it would have been nice to receive actual refunds for the dishes sent that I had already told the team I didn’t like that still got sent to me as they did get thrown away. Your customer service team have been very polite and friendly throughout, but that only gets you so far in terms of selling products to consumers. If mistakes are made from the sellers end it should not be at the consumers cost.

Not impressed. I have to take some blame because I forgot to cancel or pause but when I got an email telling me my order had been placed I immediately contacted customer support and asked to cancel but was refused! 85 quids worth of food I neither want or can eat! I don’t even know what’s coming as I didn’t choose it! Good news for the local homeless shelter, but I won’t recommend or ever use tastily again. Shame ?

**Thanks for the reply. You did nothing to accommodate my request for cancellation, you told me it was too late, the shopping had been done, even though it was 5 days before delivery and I’d had no communication from you for 2 months
That was the only communication I had, nothing since**

Amazing. The dinners were gobbled up by teenagers and in 3 cases I was only left with the ability to lick to plate so sadly didn’t get to try all the dishes I wanted. They arrived fast and efficiently and the portions were extremely generous. Loved them all. Especially the prawn dish. So tasty.

I've never enjoyed cooking. I live alone and used to end up wasting so much food. Also found I was eating the same meals every week and they were always unhealthy.
Tastily is perfect for me as the meals are healthy, fresh, and I'm eating something different everyday. I certainly don't miss food shopping for 1 person.

Initially bad support over chat, email support was much better. Chat based support system doesn't save ticket history
Delay between "cut off" and delivery date too large
Meals were ok, a little overpriced perhaps, but worth the saved time.
Reminder "cut-off" email from my first week was sent to junk, so I received an unexpected order on the Friday which the team initially refused to cancel.
The new customer experience wasn't great overall.

The food was by now delivered on due time and in in a propprt wat. The system for charging looks to be in order.
The foodappears tatsy and with good varions and liiks very healthy.. after first attemtp where nothinh was working it looks lik egood suppor by Anthonny have helped out.

The meals are delicious. Wide choice to suit all tastes and everything that was delivered was well packed and chilled, which ensured everything was kept fresh.
The only reason I didn’t give 5 stars is because the meals were only 6 days from use by date - a minor glitch as they should (according to the company) be a full week. Otherwise - excellent food, good portions and very very tasty. I particularly love that all nutritional info is given and the packaging is simple and recyclable.

Easy ordering. Deliveries tracked. Recyclable packaging. 4 minutes to heat their chef prepared tasty goodness. Made it part of the family routine about 8 months ago, haven’t looked back. Would recommend to anyone who’ll listen ?!

Despite the recent teething problems with their website customer service were prompt in correcting problems. Food is great and so easy. Not a fan of the breakfast skillet. Unnecessary and not comparable with the quality of the other dishes

Delicious dinners every day. Love always having a couple delicious meals in the fridge. So when I dont have time to cook I can have something Haute Cuisine for lunch or dinner by simply heating it up. For me taste is most important, but what a nice extra win that its healthy and fresh! There are many cuisines to choose from!

It has been a bit of a nightmare with the new website. I still did not get the dishes wanted even though has been exchanging emails with customer service. The customer portal does not show what you ordered and also did not save what I have changed.

Do not use this food company. Can’t cancel subscription. You can’t even remove your bank details to stop your subscription because you have to email them and then they don’t reply to emails. The phone line disconnects when you try calling them. They are essentially fraudulent. Do not use.

The meals are fresh and tasty. The only downside is not too many peanut free vegan options - but that’s not to say they have few options! There’s tonnes to choose from. Really great for those afternoons when you run out of time to make dinner but want something healthy and delicious.